1. Labour Productivity is being determined on an engagement which was for an agreed or expected price

2. Hours required to complete an engagement have been agreed or used by the supplier to determine a quote

3. Time charged to an engagement can be determined by engagement and employee – known as Charged Time

4. There is a difference between Charged Time to an engagement and the time invoiced, known as Invoiced Time. This difference is Time Written Off

 5. Measuring Time Charged, Invoiced Time and Time Written Off

6. Setting budgets for engagements and for staff

7. Communicating Budgets

8. Improving Labour Productivity

1) Commercially viable budgets which result in a mutually rewarding engagement

2) Budgets communicated with assigned staff

3) Delegation to appropriate staff                                                        

4) A culture of respectful guidance, supervision and learning                                           

5) Incentivizing staff on positive results i.e. budget achieved and exceeded.      

9. Action Points                                                

          1) Maximize Invoiced Time by maximizing Charged Time with minimal Time Written    

2) Check                                                                                              

3) Engagements are commercial                                                        

4) Time charged is captured                                                                

5) Proper delegation                                                                          

6) Proper guidance, supervision and training